Refund policy

At Pennsylvania General Store, we take immense pride in the quality of our products. Our promise to you is simple: if you have any concerns, please call or email us, and we will do everything we can to ensure your satisfaction. Thank you for choosing us—it is truly an honor to serve you. We guarantee that your shipment will arrive in perfect condition at the address you provided, or we will promptly replace it.

To start a return, you can contact us at customerservice@pageneralstore.com.

Please note that returns will need to be sent to the following address within 30 days:

864 Township Line Road, Elkins Park, PA 19027

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Pictures help us file claims with UPS. Please take pictures of the shipping box as well as any damages inside.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.